OPEN AND READY TO SERVE OUR PATIENTS
All providers are now conducting telehealth visits. Please know we are here for you during this challenging time.
TO OUR PATIENTS
July 7, 2020
We at FMA remain committed to keeping our patients as safe as possible during the ongoing pandemic. For this reason we cannot accept walk-ins. We are asking that everyone call the office before they need to come in for any reason (forms,appointments. etc.) in order to be screened. In addition, we are NOT doing COVID-19 testing at our office-if you have symptoms and/or wish to be tested please contact the office by phone or by portal and you will be directed accordingly. Thank you for your continued cooperation.
24-48 hrs. prior to your visit, you will be called by one of our staff to be “screened” for any COVID-19 symptoms and/or exposures. If positive, those patients will then be asked to change their appointment to a telehealth visit. If you are coming into the office you will be asked to arrive 15 minutes early. You will then wait in your car until you are called by a staff member to come into the office to register. Upon arrival at the front desk you will have your temperature taken to be sure you are clear for your visit. Masks are still required for entry into either office and are to remain on for the entirety of your visit. In addition, we ask for a maximum of one support person for patients unable to visit alone. We continue to try and keep our office as safe as possible for those coming in and thank you for your cooperation.
We are happy to start to see more of you in-person! That being said if you or your provider would feel more comfortable doing a telehealth visit, that is still an option at this time. If you are asked to change your visit to a telehealth visit and are otherwise healthy it is often because we are still trying to space out our in-office visits per Massachusetts Dept. of Health guidelines.
As we have previously updated, we have RESUMED Saturday morning office hours for in-person same day sick visits. Our office will remained closed on Sunday mornings and weekday evenings for in-person visits, but we will still be available for telehealth visits. We thank you for your continued patience during this unprecedented time. As always if you have any questions please just ask!
We remain with you in sickness and in health,
Family Medicine Associates of South Attleboro Physicians and Staff
INFORMATION REGARDING TELEHEALTH:
What is telehealth? Telehealth is a way to have medical care provided by your physician over video chat. Video chat is preferred because sometimes even if it doesn’t seem it, more can be gained by looking at you than just over the phone. Plus, we are all missing social interaction these days so it is a nice way to connect with your family doctor.
How do I get a visit set up? A telehealth visit can be scheduled by calling the office or contacting your provider through the portal. You may even be simply sent a link through text or email asking you to schedule a telehealth visit in response to a call or question you sent. FMA providers are using the doxy.me HIPPA compliant platform and you need only a smart phone or computer with microphone and camera to participate. In addition, you need to be in either Massachusetts or Rhode Island during the time of the visit.
I don’t have a smart phone or microphone/camera on my computer- what do I do? In that case a telephone visit will be arranged if you are unable to come into the office.
What kinds of visits can be done with telehealth? Any kind of medication follow-up visits as well as blood pressure and diabetes follow-up visits; anxiety/depression/mental health; sick visits for cough, breathing difficulties, sinus symptoms, rashes. In addition, if you are concerned you may have COVID-19 or would like to be tested, a telehealth visit can be arranged.
Is this considered equivalent to an in-office visit? Yes. Just as an in-office visit is scheduled you will be given an appointment time. The link you will need can be found in the section below, to be used ONLY at your designated appointment time or when requested by your provider.
Does it cost money? During the pandemic it is posted to your insurance company just as an in-office visit. You may be billed a copay – this will be determined by your insurance company.
Do I need to do anything to prepare for this visit? We ask that if it is for a follow-up visit for your diabetes and/or blood pressure that you check your blood pressure and/or blood sugar just prior to the visit in order to report to your provider. If you are not able to do this, not to worry, your provider will still be able to check-in and discuss a plan with you. In addition, if you have a list of, or even the medication bottles you need to review, that will be helpful as well. It is important especially during this time that we make sure you are taking medications correctly and that follow-up visits do not get missed or forgotten. The healthier you are, the better able your body will be to fight COVID-19.
ACCESS YOUR PROVIDER ON DOXY.ME
Click on a link below to access your doctor for your upcoming telehealth visit. Please note these links should be used for scheduled appointments only.
DR. BROWN: fmaofsa.doxy.me/drdanbrown
DR. C. GAROFALO: doxy.me/drchrisgarofalo
DR. M. GAROFALO: fmaofsa.doxy.me/drmargotgarofalo
DR. LAJOIE: fmaofsa.doxy.me/drlajoie
DR. LEE: fmaofsa.doxy.me/drslee
DR. SOUZA: fmaofsa.doxy.me/drjsouza
DR. STEIN: fmaofsa.doxy.me/stein
DR. TRULL: fmaofsa.doxy.me/trull
KATIE DION, PA: fmaofsa.doxy.me/katiedionpa
STAYING IN THE KNOW
Responding to the Recent Coronavirus Outbreak
We have been closely monitoring the developments regarding Coronavirus in and around our community. We are closely following the Massachusetts Department of Health as well as CDC guidelines.
The symptoms of coronavirus include fever, cough, shortness of breath, diarrhea, loss of taste or smell, and/or conjunctivitis occurring 2-14 days after exposure to an infected person. Furthermore, COVID-19 individuals may appear asymptomatic.
Please call our office if you develop symptoms and have been in close contact with a person known to have COVID-19 or if you have recently traveled.
Please do not come to the office or go to an Urgent Care Unit without calling first. If you are sick, please stay home from work and school.
Most cases of fever and cough are not due to Coronavirus. Your risk for developing Coronavirus is low if you have not come into contact with someone who has the infection and have not traveled to areas where the virus is widespread. Information on areas where the risk for infection is higher is available at CDC.gov or Mass.gov.
There are important things that you can do to prevent the spread of viruses.
The Department of Health recommends:
Get your flu shot, and make sure the people around you do the same.
Wash your hands often throughout the day. Use warm water and soap. If soap and water are not available, use at least 60% alcohol-based hand gel.
Cough or sneeze into your elbow. Flu and coronavirus are spread through coughing or sneezing on other people or into your hands. Cover your coughs and sneezes to prevent others from getting sick.
Avoid touching your eyes, nose, or mouth. Germs spread this way.
Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids, and eat nutritious foods.
Keep surfaces (especially bedside tables, surfaces in the bathroom, and toys for children) clean by wiping them down with a household disinfectant.
Stay home if you are ill. Don't return to work until you have not had a fever without taking medications for at least 24 hours.
Face masks are needed for people who are coughing or sick. For individuals 2 years and older, it is now recommended to wear a face mask in public to prevent yourself from getting an infection and to protect others from getting an infection
Listen to our own Dr. Christopher Garofalo speak with the BBC regarding the need to protect patients and physicians in the midst of the COVID-19 pandemic (at approx. 18 min mark)
Taking Care of You
Full Spectrum Family Medicine
We are committed to providing full spectrum care for children and adults. Our services include newborn, child/adolescent, pre-natal, and adult care. Our providers are also trained in minor surgical procedures, routine and specialized gynecological care as well as obstetric care.
SAME DAY SICK VISITS
Acute Care 7 Days a Week
We provided same-day sick visits Monday through Friday in both our North and South Attleboro locations.
Same-day sick visits may be scheduled on Saturday and Sunday in our South Attleboro location.
Expanding Our Reach
We are happy to welcome several specialists to our practice. Services include:
General Surgery (coming soon)
Convenient Onsite Locations
Quest Laboratory has offices adjacent to our North and South Attleboro sites.
Monday-Friday from 8am to 5pm
Saturday from 8am to 11am
(South Attleboro only)
We offer 24/7 access to our office via the Athena Patient Portal. Once registered, patients may securely schedule appointments, ask their provider questions and review their medical records.
HOURS OF OPERATION
North Attleboro & South Attleboro
Monday - Friday: 8am - 4pm*
Saturday: 8am - 11am*
(South Attleboro only)
*Please note, these hours apply to the state of emergency/ COVID-19 pandemic
INDEPENDENCE DAY 2020
We will be closed:
Saturday, July 4th
Sunday, July 5th
In observance of Independence Day
OUR TEAM OF PRIMARY CARE PROVIDERS
Personalized Care and Guidance
DANIEL BROWN, MD
CHRISTOPHER GAROFALO, MD
MARGUERITE GAROFALO, MD
ROBIN LAJOIE, MD
SUYIN LEE, MD
JANICE PATACSIL-TRULL, DO
JENNIFER SOUZA, MD
STEVEN STEIN, MD
KATIE DION, PA-C
OUR TEAM OF SPECIALISTS
Specialized Care Located at Family Medicine Associates
DAVID M. GREENBERG, DPM
STEVEN SCHECHTER, MD
ALICE SHEN, MD
Obstetrics and Gynecology
Are you looking for a new Primary Care Provider? We have two offices conveniently located in South Attleboro and North Attleboro, MA to serve you. Please call to schedule an appointment today.
Already a patient? Please use the links below to follow us on Facebook or to access your Athena Patient Portal Account.
562 Washington Street, South Attleboro, MA
500 East Washington Street, North Attleboro, MA